by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
June 14, 2013
304 pages
I recommend this book very highly and have used it in my own leadership self-study groups. It addresses one of the challenges leaders face most often- how do I talk to someone who is not meeting my expectations? How do I do it in a way that is effective and doesn’t backfire?
Crucial Accountability lays out a comprehensive plan for what to consider before, what to say (and not say) during, and how to follow up after.your conversation The stories and examples shared will leave you nodding your head because if you’re like me, you’re probably guilty of making the same mistakes.
Some takeaways you may discover:
· How to determine if a conversation really needs to occur.
· How to get your own head right first.
· Understanding the crucial need to create safety.
· How to apply strategies to bridge the gap between expectation and performance.
It is an engaging read with easy to understand steps to follow. The self-assessment in the back is an especially helpful tool.
Effective leaders must communicate effectively, especially when it comes to maximizing the performance of others. Crucial Accountability should be the reference tool that effective leaders use before that next conversation. It just might give you the edge you need.
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